uubet's Privacy Policy

This Privacy Policy ("Policy") applies to the uubet platform. By visiting or using the uubet website (uubet.mom), you agree to the terms described in this Policy. The purpose of this Policy is to inform you about what types of information we collect about you, how that information is used, and what measures we take to protect your privacy.

uubet is a secure and reliable online betting and casino platform for players in Bangladesh. We believe that the protection of your personal information is a fundamental right, and we are committed to respecting that right.

This Policy applies to all users — both registered members and unregistered visitors. This Policy may be updated from time to time; in the event of changes, we will post a notice on the website.

2.1 Information You Provide Directly

This includes information you voluntarily provide during account registration and use of our services:

• Full name and date of birth (for age verification — for users aged 21+ only)
• Email address and contact details
• Mobile number (for verifying your bKash, Nagad, or Rocket account)
• National ID card or passport details (as part of the KYC process)
• Payment-related information such as mobile banking account numbers

2.2 Automatically Collected Information

When you use the uubet platform, certain technical information is collected automatically, such as:

• IP address and device identifiers
• Browser type and operating system information
• Time of access, duration, and pages visited on the site
• Information obtained from cookies and similar tracking technologies
• Referral source (which page you came from when you arrived at our site)

2.3 Transaction & Gaming Information

We also store information related to your account activity, including:

• Deposit and withdrawal history and amounts
• Betting history and gaming activity
• Bonus claims and wagering activity
• Records of communications with customer support
• Account settings and preferences

uubet uses your information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To process betting, gaming, deposits, and withdrawals.
• Identity Verification: To complete the KYC (Know Your Customer) process and confirm age verification.
• Fraud Prevention: To detect and prevent unauthorized access, fraud, and illegal activity.
• Customer Support: To help resolve your questions and issues.
• Legal Obligations: To comply with applicable laws and regulations.
• Platform Improvement: To enhance the quality of our services and user experience.
• Responsible Gaming: To identify users at risk of addiction and provide them with support.

4.1 Sharing Information with Third Parties

uubet does not sell or rent your personal information. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Only the information necessary to complete transactions via bKash, Nagad, and Rocket.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, and Spribe may receive limited technical data for the purpose of operating games.
• Technology Service Providers: Trusted partners engaged for site operations, cybersecurity, and technical support.
• Law Enforcement Agencies: Necessary information provided to authorities in the event of a court order or legal obligation.

4.2 What We Do Not Do

uubet never does any of the following:

• Sell your personal information to third parties
• Share identifiable information with advertisers
• Use your information for marketing purposes without your consent
• Collect unnecessary or excessive information

uubet uses industry-standard technologies and practices to protect your information. Our security measures include:

• SSL/TLS Encryption: All data transfers between the website and your browser are encrypted.
• Secure Servers: Data stored in protected data centers with regular security audits.
• Access Controls: Only authorized personnel are able to access your information.
• Firewalls & Threat Detection: Active monitoring to prevent unauthorized access and cyberattacks.
• Password Hashing: Passwords are never stored in plain text; they are stored using strong encryption methods.

While we are committed to ensuring the highest level of security, no method of data transmission over the internet is 100% secure. We therefore ask that you remain vigilant and do not share your account password with anyone.

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. uubet uses cookies for the following reasons:

• Essential Cookies: Essential for the site to function properly (login sessions, security verification).
• Functional Cookies: To remember your preferences (language settings, theme preferences).
• Analytics Cookies: To understand site usage patterns and improve our services.
• Security Cookies: To detect and prevent fraud.

6.2 Cookie Controls

You can control cookies by changing your browser settings. Please note that disabling essential cookies may affect certain important features of the site. We recommend keeping cookies enabled for the best experience.

As a uubet user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If your account contains incorrect or outdated information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted; however, we are required to retain information necessary for legal obligations or dispute resolution.
• Withdrawal of Marketing Communications: You may unsubscribe from promotional emails at any time.
• Account Restrictions: As part of responsible gaming, you may set limits on your account.

To exercise these rights or for any questions, please contact our support team.

uubet retains your information for as long as your account is active or as necessary to provide our services. Even after account closure, information may be retained for the following reasons:

• To comply with legal obligations (in accordance with applicable law).
• For dispute resolution or defense of legal claims.
• For fraud prevention and security purposes.
• For business records and audit purposes.

Once the retention period is no longer required, we will securely delete your information or anonymize it so that you can no longer be identified.

uubet explicitly provides services only to individuals aged 21 or older. We do not knowingly collect any information from minors. We verify age during the registration process and may request additional identity verification in cases of doubt.

If you are aware that a minor is using our platform or has provided information, please contact us. We will take immediate steps to delete that information.

uubet reserves the right to update this Privacy Policy from time to time. In the event of any significant changes, we will:

• Post a special notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after changes will be taken to mean that you have accepted the updated Policy. We therefore ask that you visit this page regularly.

For any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. uubet provides support in both Bengali and English, 24 hours a day, 7 days a week.

The protection of your information and privacy matters greatly to us. uubet is always by your side with transparency and trust.